Refund Policy

At JarPrep, we are dedicated to providing quality home canning products and ensuring your satisfaction. If you are not completely happy with your purchase, we have a straightforward refund policy in place to address your concerns.

Eligibility for Refunds

You may be eligible for a refund if:

  • The item is in its original condition and packaging.
  • The request for a refund is made within 30 days of the purchase date.
  • You provide proof of purchase, such as a receipt or order confirmation.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [email protected].
  2. Provide your order number and details about the product you wish to return.
  3. Our team will guide you through the return process and provide you with a return shipping label if applicable.

Refund Processing Time

Once we receive the returned item, please allow up to 7 business days for your refund to be processed. The refund will be issued to the original payment method used during the purchase.

Exclusions

Please note that certain items are not eligible for refund, including:

  • Opened or used products.
  • Custom-made or personalized items.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please do not hesitate to reach out. We are here to help!